Posts Tagged ‘ROI’

6 Key Website Updates to Make More Money

make more money website

There is no over-stressing how important it is for your company to have a great website, yet while some business owners do, many of them are not taking full advantage of its selling potential. Your company’s website nears the top of the list for the most important investments in your business, so you should know how to maximize its return and make it work for you. If you’re not yet ready for a complete website redesign, here are some key updates you can make now that will increase revenue, retain customers, and make you more relevant in your field.

1. Go Responsive

This year, mobile commerce sales are expected to top $100 billion due to the fact that an increasing amount of shoppers are making purchases from their mobile devices. That number is projected to hit 54% by 2018, according to Forrester. And if your company’s website isn’t functional on mobile devices, you can expect a lot of lost opportunities. Over half of mobile users will abandon a website if it doesn’t function on their device.

With the need for a responsive website growing, it’s smart to prepare for the future. New devices are emerging and the way consumers shop is evolving, so ensuring your company’s website has a responsive design is like having insurance for the future; no matter what new device comes next, your customers can access it with no problems. Responsive websites also rank higher in SEO so you can be found above your competitor, and make more money.

2. Implement WordPress

Have you ever thought about how much revenue you’re missing out on because you cannot easily manage your company’s website to post a simple event, store promotion, or new product? Website management systems are moving toward novice-friendly platforms and our favorite is WordPress. It allows for owners to easily learn how to make quick, simple changes to their websites so their latest promotion or event is relevant. No more relying on your developer to make these updates, which cost you the very money you’re trying to bring in. Posting new content engages customers and keeps them coming back. By implementing your site into WordPress, you are partnering with a powerful tool that helps increase sales through ease of use. Learn more about having a WordPress website.

3. Use Videos

Because people have different learning styles, you should have an array of content to capture your audience so they will stay engaged on your site. One of the most engaging methods is video content. Use it to show off your office through a tour, explain how your products work, relay customer testimonials, and offer expert tips and advice. People process visual information much faster than reading text, so adding video to your company’s website can be a great way to boost sales.

4. Scale Down Your Website

Website abandonment is a huge loss for company profits. The average online user expects your website to load in 2 seconds or less. After 3 seconds, nearly 60% of users will abandon your site. By making a key update to scale down the images, JavaScript and CSS files, you can dramatically decrease the load time and prevent customers from abandoning your company’s website, therefore increasing conversion. Here are some other tips for speeding up your load time.

5. Show Customer Reviews

Word of mouth continues to be the most trusted avenue for business referrals. By posting testimonials on your website, prospective customers develop a sense of trust from reading real-life experiences from their peers on what it’s like doing business with you. Even the negative feedback, if handled tactfully, will increase sales through your website by allowing customers to see their concerns are addressed and dealt with respect.

6. Add a “Buy Now” Button

make more money

Simple, right? But how many times have you searched a website, looking for a way to “check out”? Adding this handy little e-commerce tool makes it stupid simple for customers to quickly get what you’re advertising without having to go through a round-about process. Not to mention people like to push buttons, so why not give them a big, obvious one they can’t resist and improve your conversion rate at the same time?

Making updates like these can increase your sales exponentially and who doesn’t want to make more money? With all the effort and investment you put into your company’s website, it makes sense to squeeze it for everything it’s worth and maximize your return. Most importantly, it helps to keep in mind that any update you make to your website should center around customer usability. Keep it simple, quick, and engaging. What tweaks have you made to your company’s site that has increased sales? Share some of your success tips in the comments section below.

Analyze Your Target Audience

As businesses try their hand at marketing techniques, a commonly made mistake is to promote their own company and get their message across. Usually, this technique results in lower conversion rates and leaves marketers scratching their heads.

Analyzing your audience will return your investment much more efficiently. Before marketing, do a little target audience research and keep the focus on them. I’ve listed some questions and avenues below to challenge your thinking and bring your marketing efforts full circle.

1) Who is your target audience?

The question may seem basic, but your target audience should be the foundation for any marketing strategy. Considering the following questions will help you narrow down your focus in order to keep your marketing campaign specific.

  • Are you targeting business-to-business (B2B) or business-to-consumer?
  • What is the age group of your target audience?
  • Does the majority of your target audience live in rural or urban areas?
  • What is the income range of your target audience?
  • What is your audience’s ethnicity?
  • Is your target audience predominantly male or female?

Businesses reported over 30% improved sales when they focused their offers and marketing on their target audience.

target audience

2) What does your audience want?

This question can only be answered after you have discovered WHO your audience is. Different people want different things, so finding out what’s important to your target audience will help you negate which offers to promote and how.

For example, if you discover your audience is of a younger age group between 18-29, it’s more likely they will click play on a video to learn about your product rather than taking the time to read a few paragraphs describing the same thing. Or if you understand your target audience is largely composed of senior citizens, you can pour less marketing efforts into social media avenues, as 18-29 year olds retain the highest percentage of social media usage.

Regardless of age, gender or income, every customer is interested in how your product or service benefits them. Your audience wants to know what you offer and how it’s different. Make them aware of what they are missing and how your product can make their life better and easier.

Another quality every customer desires is trust. Many Americans fear something “bad” will happen while on the internet such as stolen identity or money scams. Countering their fears with a money back guarantee and a concise return policy is a great way to build trust and confidence. People also trust photos of real people rather than animations, so try using staff members or even CEOs of your own company on your website.

And remember to thank your customers. Responding to their input and purchases with a genuine “Thank you” reminds your customers they are dealing with humans rather than automated bots that lack manners.
If you are unsure the best route to take in order to research and discover your target audience, here are a few of the best existing avenues:

  • Social Media

    This is a great avenue to explore when discovering your target audience. Social media provides insight on what content your users respond to as well as revealing their age, gender, geographical region, ethnicity, and their active usage times. It also gives your customers an outlet to share their opinions and experiences, giving you insight to their interests. Connecting on social media will naturally build trust and confidence in your audience by making you more relatable, increasing customer loyalty, and heightening your credibility.

  • Google Keyword/Adwords

    The tools Google Adwords offers will enlighten you to the keywords, terms and phrases your target audience is searching for so you can speak the same language as your customers and connect with them through similar content.

  • Google Analytics

    How did visitors come to my website? Where are my visitors located? What do users do on my site? Where do users spend the most time on my site? What about my site is turning visitors away? If you have ever asked yourself these questions, turn to Google Analytics for the answers. This savvy tool gives you a head start in marketing, as if you are standing over your visitor’s shoulder, watching them navigate your page.

  • Surveys

    Too many businesses try to predict what their audience wants, but never take the times to ask them. Surveys in the form of emails, on-site questionnaires or comment boxes give you freedom from the guessing game and bullseye insight on how you can improve your product. They may even provide you with an idea you’ve never considered. Either way, they will appreciate your attempts to understand their interests.

It’s not unusual for businesses to re-evaluate their target audience especially if it was not clearly identified in the initial stages of business. You may have more than one audience and so targeting too specifically does not mean you have to exclude people that don’t fit your criteria from becoming customers.

Defining your target audience(s) will save you marketing dollars and provide a better return on investment. Feel free to share some of the ways in which you have discovered your business’ target audience and how it has helped improve your success.